Express Service Advisor

Volvo Cars Richmond; Richmond (VA); On-site; USD 48,000 - 52,000; Full time

Job summary

Haley Chrysler Dodge Jeep Ram in Richmond, VA is seeking an Express Service Advisor to act as the liaison between customers and the service department, greeting customers and understanding their vehicle needs.

You will explain repair options, provide cost estimates, schedule service appointments, and keep customers informed throughout the repair process while handling repair orders and warranty work.

Qualifications

• Excellent communication to explain technical information to customers and coordinate with staff.
• Strong automotive knowledge to diagnose issues and explain repairs to customers.
• Customer service focus to handle stressful situations and build loyalty.
• Multitask and maintain accurate records in a fast-paced environment.
• Able to diagnose problems and find cost-effective solutions with technicians.

Responsibilities

• Greet customers, listen to concerns, and build trust with clients.
• Inspect vehicles and assess service needs.
• Translate customer problems into clear instructions for technicians.
• Manage service appointments and coordinate with technicians for efficient workflow.
• Explain required services, maintenance schedules, and repair options with clear cost estimates.
• Process and verify repair orders and invoices.
• Follow up with customers after service to ensure satisfaction.

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Express Service Advisor

Full Time Sales Haley Chrysler Jeep Dodge Ram, Richmond, VA, US

6 days ago Requisition ID: 2680

Salary Range: $48,000.00 To $52,000.00 Annually

Haley Chrysler Dodge Jeep Ram is looking for aExpress Service Advisor. The Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)