Automotive Service Advisor - Customer Experience

Truck Center Companies; Council Bluffs (IA); Vor Ort; USD 42.000 - 68.000; Vollzeit

Zusammenfassung

Truck Center Companies is seeking an experienced Service Advisor to support customers at the Council Bluffs service area. You will greet customers, document repair orders, and coordinate repairs, with emphasis on clear communication and efficiency.

The role requires attention to detail, computer proficiency, and the ability to lift up to 50 lbs. A valid driver’s license is also required.

Qualifikationen

• Excellent reading skills and legible handwriting.
• Efficient computer skills.
• Excellent communication skills.
• Capable of lifting up to 50 lbs.
• Valid driver's license.

Aufgaben

• Greet customers as they arrive in the service area and assist as needed.
• Enter complete customer information when opening repair orders, including emails when available.
• Write service orders and enter repairs into the computer system.
• Explain any additional work, costs, and timelines to customers.
• Answer incoming calls promptly and politely and document customer questions.
• Follow up with customers throughout repairs to ensure satisfaction.
• Close repair orders daily to meet labor goals.
• Monitor open repair reports to keep repairs current.
• Determine if the truck qualifies for Express Assessment on arrival.
• Stay current on service bulletins and recalls and file accordingly.
• Perform any other duties as requested.

Kenntnisse

Reading skills

Computer skills

Communication skills

Lifting 50 lbs

Driver's license

Jobbeschreibung

Truck Center Companies is seeking an experienced Service Advisor to support customers at the Council Bluffs service area. You will greet customers, document repair orders, and coordinate repairs, with emphasis on clear communication and efficiency.

The role requires attention to detail, computer proficiency, and the ability to lift up to 50 lbs. A valid driver’s license is also required.