Truck Service Advisor - Customer Care & Warranty

Bruckner Truck Sales, Inc.; Hays (KS); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation plans

Paid Time Off and Holidays

Health, dental and vision plans

401(k) and Profit-Sharing Plan

Tuition Assistance Program

Employee Stock Ownership (E.S.O.)

Disability and Life Insurance

Flexible Spending Account

Health Club Reimbursement

Family and Team Oriented Environment

Employee Referral Bonus

Drug free workplace

Résumé du poste

Bruckner Truck Sales, Inc. is seeking a Service Advisor to greet customers, assess needs, and document repair orders. You will liaise between customers and the Service Department, gather approvals, and prepare estimates for service tickets.

Strong communication and professional interaction with customers and vendors are essential. The role is safety-sensitive; pre-employment drug testing is required. Willingness to inspect and diagnose truck issues and coordinate with teams is important for

Qualifications

• Must have strong communication skills and a customer-focused approach.
• Ability to interact professionally with customers, vendors and coworkers.
• Safety-sensitive position requiring pre-employment drug testing.

Responsabilités

• Greet customers and initiate the write-up process.
• Determine customer needs and convey them on the repair order.
• Provide supporting documents to determine warranty coverage and campaigns.
• Acquire approvals, provide estimates, and book/close service tickets.
• Answer incoming service calls and maintain knowledge as liaison between Service and customers.

Connaissances

Customer service

Communication

Interpersonal skills

Description du poste

Bruckner Truck Sales, Inc. is seeking a Service Advisor to greet customers, assess needs, and document repair orders. You will liaise between customers and the Service Department, gather approvals, and prepare estimates for service tickets.

Strong communication and professional interaction with customers and vendors are essential. The role is safety-sensitive; pre-employment drug testing is required. Willingness to inspect and diagnose truck issues and coordinate with teams is important for