SERVICE ADVISOR - Council Bluffs

Truck Center Companies; Council Bluffs (IA); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Truck Center Companies is seeking an experienced Service Advisor to support customers at the Council Bluffs service area. You will greet customers, document repair orders, and coordinate repairs, with emphasis on clear communication and efficiency.

The role requires attention to detail, computer proficiency, and the ability to lift up to 50 lbs. A valid driver’s license is also required.

Formación

• Excellent reading skills and legible handwriting.
• Efficient computer skills.
• Excellent communication skills.
• Capable of lifting up to 50 lbs.
• Valid driver's license.

Responsabilidades

• Greet customers as they arrive in the service area and assist as needed.
• Enter complete customer information when opening repair orders, including emails when available.
• Write service orders and enter repairs into the computer system.
• Explain any additional work, costs, and timelines to customers.
• Answer incoming calls promptly and politely and document customer questions.
• Follow up with customers throughout repairs to ensure satisfaction.
• Close repair orders daily to meet labor goals.
• Monitor open repair reports to keep repairs current.
• Determine if the truck qualifies for Express Assessment on arrival.
• Stay current on service bulletins and recalls and file accordingly.
• Perform any other duties as requested.

Conocimientos

Reading skills

Computer skills

Communication skills

Lifting 50 lbs

Driver's license

Descripción del empleo

SERVICE ADVISOR - Council Bluffs# SERVICE ADVISOR - Council Bluffs## OverviewLevelExperiencedPosition TypeFull Time## Description1. Project a positive, helpful, and professional attitude to our customer.2. Greet customers as they arrive in service area. Let customers who are waiting in line know that they will be helped soon.3. Enter complete customer information when opening repair order including e-mail addresses when available.4. Write service order and enter Repair orders into computer. Communicate with service customers to accurately define truck problems or complaints.5. If additional work is needed, explain the details to the customer, including the additional cost and time considerations.6. Answer incoming customer phone calls promptly and politely.7. Follow up with customer throughout repairs is critical.8. Close repair orders daily to meet daily required labor goals.9. Monitor open repair report daily to ensure all repairs are kept current.10. Determine if Customer truck qualifies for Express Assessment when truck arrives and open repair order.11. Remain current on service bulletins and recalls. File bulletins in proper manual.12. Perform any other tasks or duties as requested.## QualificationsESSENTIAL QUALIFICATIONS FOR JOB:A. Must have excellent reading skills and legible handwriting.B. Must have efficient computer skills.C. Must have excellent communication skills.D. Must be capable of lifting up to 50 lbs.E. Must have a valid driver’s license.