Automotive Service Advisor

Group 1 Automotive, Inc.; Lubbock (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Training and advancement opportunities

Job summary

Group 1 Automotive is seeking an Automotive Service Advisor to join our service team. This role focuses on delivering an exceptional customer experience, scheduling appointments, and communicating with technicians to ensure timely vehicle repair and clear cost estimates.

You will build relationships with customers, provide updates on service status, and maintain strong product knowledge to assist with warranty and service needs in a fast-paced dealership environment.

Qualifications

• 1+ years of Automotive dealership Service Advisor experience.
• Strong interpersonal communication and customer service skills.
• Desire to deliver an exceptional client experience.
• High School Diploma or equivalent.
• Must have a valid driver's license.

Responsibilities

• Schedule and confirm appointments to ensure a smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and parts team to guarantee timely service completion.
• Provide regular updates to customers on the status of their vehicle.
• Maintain strong product knowledge to assist with service needs and warranty information.

Skills

Interpersonal communication

Customer service

Valid driver's license

Education

High School Diploma or equivalent

Job description

Overview

Group 1 Automotive is looking for a motivated and customer-focused Automotive Service Advisor to join our growing team. This role is ideal for individuals who thrive in a fast-paced environment, enjoy building customer relationships, and are passionate about delivering an exceptional service experience.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Qualifications

• 1+ years of Automotive dealership Service Advisor experience is required.
• Interpersonal Communication skills
• Strong desire to provide an exceptional client experience
• High School Diploma or equivalent
• Must have a Valid Driver’s License.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.