Automotive Service Advisor

Santa Fe Mazda; Santa Fe (NM); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

3 Weeks ofPaid time off and holidays

401(k) with company match

Ongoing training and career growth

Job summary

Santa Fe Mazda is seeking an Automotive Service Advisor to bridge customers and technicians in Santa Fe, NM. The role focuses on greeting customers, assessing service needs, providing estimates, and coordinating with the service team to deliver timely results.

Ideal candidates bring automotive knowledge or service-advisor experience, strong communication and organization, and a customer-focused attitude. Familiarity with DealerTrack or MyKarma is a plus in a fast-paced shop environment.

Qualifications

• Automotive knowledge and/or service advisor experience preferred.
• Strong communication and organizational skills.
• Customer-focused attitude.
• Ability to thrive in a fast-paced environment.
• Familiarity with service software (Dealer Track and MyKarma) a plus.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Provide accurate estimates and timelines.
• Communicate clearly with technicians and customers.
• Manage repair orders and follow-ups.
• Ensure a high level of customer satisfaction.

Skills

Automotive knowledge

Service advisor experience

Communication skills

Organizational skills

Customer focus

Adaptability

Tools

DealerTrack

MyKarma

Job description

We’re Hiring: Automotive Service Advisor
Location: SantaFe NM
Company: Santa Fe Mazda
Position Type: Full-Time

Are you passionate about cars and customer service? Join our dynamic team as an Automotive Service Advisor and be the bridge between customers and our skilled technicians.

What You’ll Do:

• Greet customers and assess their vehicle service needs




• Provide accurate estimates and timelines




• Communicate clearly with technicians and customers




• Manage repair orders and follow-ups




• Ensure a high level of customer satisfaction

What We’re Looking For:

• Automotive knowledge and/or service advisor experience preferred




• Strong communication and organizational skills




• Customer-focused attitude




• Ability to thrive in a fast-paced environment




• Familiarity with service software (Dealer Track and My Karma)a plus

What We Offer:

• $18-$25 per clock hour




• Health, dental, and vision insurance




• 3 Weeks ofPaid time off and holidays




• 401(k) with company match




• Ongoing training and career growth

Join a team that values professionalism, integrity, and top-tier service.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.