Automotive Service Advisor: Customer Champion & Growth

Casey Toyota; Williamsburg (VA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Professional development

Medical, dental & vision

401(k) with company contribution

Disability coverage

Employee perks & discounts

Zusammenfassung

Casey Auto Group in Williamsburg, VA is seeking an experienced Automotive Service Advisor to bridge customers and technicians. You will guide vehicle service from start to finish, delivering five-star service while working with American and import lines.

Join a family-owned company with growth potential, a collaborative environment, and a commitment to employee development. This role emphasizes hands-on automotive work and customer excellence.

Qualifikationen

• Proven expertise as an automotive service advisor.
• Ability to lead and collaborate with team members.
• Strong track record of delivering exceptional customer satisfaction.
• Excellent interpersonal and communication skills.

Aufgaben

• Manage service orders and workshop workflow to ensure timely, courteous service.
• Provide concierge-level support for in-person and phone inquiries.
• Allocate workload among technicians to maximize daily productivity.
• Explain diagnoses, warranties, services, and repairs clearly to customers.
• Maintain customer satisfaction scores in line with company standards.
• Assist with diagnostics, parts ordering, and warranty claim processes.
• Collaborate with leadership to develop the service team.

Kenntnisse

Service advisor experience

Leadership

Customer service

Communication

Time management

Jobbeschreibung

Casey Auto Group in Williamsburg, VA is seeking an experienced Automotive Service Advisor to bridge customers and technicians. You will guide vehicle service from start to finish, delivering five-star service while working with American and import lines.

Join a family-owned company with growth potential, a collaborative environment, and a commitment to employee development. This role emphasizes hands-on automotive work and customer excellence.