Senior Automotive Service Advisor

Casey Auto Group; Williamsburg (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Weekly Pay

Professional Development

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company contribution

Disability Insurance

Employee Discounts

Gym Memberships

Vacation & Holidays

Job summary

Casey Auto Group is seeking an experienced Automotive Service Advisor to act as the bridge between customers and technicians in a family-owned environment. You will manage service orders, provide concierge support, and optimize workflow to boost daily shop productivity.

The role emphasizes clear communication, handling inquiries, and maintaining high customer satisfaction while collaborating with management on team development. On-site position with comprehensive benefits.

Qualifications

• Experience as an automotive service advisor.
• Leadership ability to guide and collaborate with others.
• Track record of delivering exceptional customer satisfaction.
• Strong verbal and written communication skills.
• Ability to work independently with good time management.
• Professional, well-groomed appearance.

Responsibilities

• Managing the drive lane and service orders for prompt, courteous service.
• Delivering concierge support to in-person and phone inquiries.
• Distributing work among technicians to optimize shop productivity.
• Explaining diagnoses, warranties, services, and repairs clearly to customers.
• Maintaining customer satisfaction scores above company standards.
• Assisting with diagnostics, parts orders, and warranty claims.
• Collaborating with leadership on team development within the service department.

Skills

Automotive service advisor

Leadership

Customer satisfaction

Communication

Independence

Professional presentation

Job description

Casey Auto Group is seeking an experienced Automotive Service Advisor to act as the bridge between customers and technicians in a family-owned environment. You will manage service orders, provide concierge support, and optimize workflow to boost daily shop productivity.

The role emphasizes clear communication, handling inquiries, and maintaining high customer satisfaction while collaborating with management on team development. On-site position with comprehensive benefits.