Auto Service Advisor Apprentice — Start Your Growth

Casey Toyota; Newport News (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation & holidays

Employee discounts

Weekly pay

Job summary

Casey Auto Group in Newport News, VA is seeking an Automotive Service Advisor to join a high-volume, customer-focused service team. This full-time role offers full benefits and a clear path for growth within a family-owned business with over 60 years in the region.

You will oversee service orders, communicate with customers, coordinate technicians, and maintain high Customer Happiness scores while ensuring warranty administration and parts orders are handled efficiently.

Qualifications

• Organized and friendly personality
• Time management skills
• Exceptional communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be at least 18 years of age

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factories and foster positive employee relations.

Skills

Customer service

Communication

Time management

Organized

Team oriented

Self-motivated

Clean driving record

Driver's license

Age 18+

Job description

Casey Auto Group in Newport News, VA is seeking an Automotive Service Advisor to join a high-volume, customer-focused service team. This full-time role offers full benefits and a clear path for growth within a family-owned business with over 60 years in the region.

You will oversee service orders, communicate with customers, coordinate technicians, and maintain high Customer Happiness scores while ensuring warranty administration and parts orders are handled efficiently.