Automotive Service Advisor Apprentice – Earn While You Learn

Casey-Auto-Group; Newport News (VA); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical: HDHP & PPO

Dental & Vision Insurance

FSA/HSA/LPFSA

401(k) with Employer Contribution

Vacation and Holidays

Weekly pay

Zusammenfassung

The Casey Auto Group is seeking an Automotive Service Advisor in Newport News, VA. This full-time position includes comprehensive benefits and opportunities to grow within a recognized Peninsula dealership family.

Ideal candidates show strong communication, organization, and a genuine desire to help customers; prior automotive service experience is valued, and a professional appearance is essential.

Qualifikationen

• Organized and friendly personality.
• Time management skills.
• Exceptional communication skills with customers.
• Professional, well-groomed appearance.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.
• Must be at least 18 years of age.

Aufgaben

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer’s experience and ensure positive impressions.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factories and positive employee relations.

Kenntnisse

Communication skills

Customer service

Time management

Organized

Professional appearance

Self-motivated

Driver's license

Jobbeschreibung

The Casey Auto Group is seeking an Automotive Service Advisor in Newport News, VA. This full-time position includes comprehensive benefits and opportunities to grow within a recognized Peninsula dealership family.

Ideal candidates show strong communication, organization, and a genuine desire to help customers; prior automotive service experience is valued, and a professional appearance is essential.