Automotive Service Advisor Trainee – Earn While You Learn

Casey Volkswagen; Newport News (VA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Weekly pay

401(k) with company match

Health, dental, vision insurance

Zusammenfassung

Casey Auto Group in Newport News, VA, is seeking a proactive Automotive Service Advisor to join a high-volume service department. The role focuses on guiding service orders, maintaining customer satisfaction, and providing concierge support for owner inquiries.

You will coordinate with technicians, handle diagnostics inquiries, and ensure warranty claims run smoothly. The position is full-time with full benefits, offering growth opportunities within the family-owned business with over 60 years

Qualifikationen

• This role requires an organized, friendly personality and strong communication with customers.
• Candidates should manage time effectively and maintain a professional appearance.
• Proven ability to deliver high customer satisfaction and work well with others.

Aufgaben

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Manage technicians' time inventory and work distribution among staff.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at or above standards.
• Assist in diagnosing problems and order parts/tools as needed.
• Oversee warranty claim administration and schedule tasks for staff.

Kenntnisse

Organized

Time management

Excellent communication

Professional appearance

Customer satisfaction

Team oriented

Self motivated

Jobbeschreibung

Casey Auto Group in Newport News, VA, is seeking a proactive Automotive Service Advisor to join a high-volume service department. The role focuses on guiding service orders, maintaining customer satisfaction, and providing concierge support for owner inquiries.

You will coordinate with technicians, handle diagnostics inquiries, and ensure warranty claims run smoothly. The position is full-time with full benefits, offering growth opportunities within the family-owned business with over 60 years