Automotive Service Advisor — Growth, Benefits & Stability

Casey Subaru; Williamsburg (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Weekly paychecks

Professional development

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

Disability insurance

Employee discounts

Gym membership discount

Job summary

Casey Auto Group in the Williamsburg area is seeking an experienced automotive service advisor to bridge customers and technicians, managing the drive lane, concierge support, and warranty claims while delivering a five-star experience.

Join a family-owned company with over 60 years of local excellence, offering competitive pay, weekly paychecks, comprehensive benefits, ongoing training, and growth opportunities into leadership roles within our service department.

Qualifications

• Experience as an automotive service advisor.
• Demonstrated leadership abilities.
• Strong track record of delivering customer satisfaction.
• Excellent communication and interpersonal skills.
• Good time management with minimal supervision.
• Professional grooming and presentation.
• Must be 18+ with valid driver's license and clean driving record.

Responsibilities

• Manage service orders and workflow for prompt, courteous service.
• Deliver concierge support for in-person and phone inquiries.
• Distribute work to technicians to maximize daily productivity.
• Explain diagnoses, warranties, services, and repairs to customers clearly.
• Maintain customer satisfaction scores at or above company standards.
• Assist with diagnostics, parts ordering, and warranty claims.
• Collaborate with leadership on team development within the service department.

Skills

Service advisor

Leadership

Customer focus

Communication

Time management

Professional appearance

Driver's license

Job description

Casey Auto Group in the Williamsburg area is seeking an experienced automotive service advisor to bridge customers and technicians, managing the drive lane, concierge support, and warranty claims while delivering a five-star experience.

Join a family-owned company with over 60 years of local excellence, offering competitive pay, weekly paychecks, comprehensive benefits, ongoing training, and growth opportunities into leadership roles within our service department.