Apprentice Automotive Service Advisor

Casey Chevrolet Corporation; Newport News (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical: HDHP & PPO

Dental & Vision Insurance

401(k) with employer contribution

Vacation and Holidays

Employee discounts

Job summary

Casey Auto Group is seeking an Automotive Service Advisor to join our Newport News location. The role emphasizes delivering prompt, courteous service and a superior customer experience in a busy dealership environment.

You will oversee service orders, coordinate with technicians, and handle owner inquiries while maintaining high customer happiness scores. A professional appearance and strong communication are essential for success at Casey Auto Group.

Qualifications

• Organized and friendly personality.
• Strong time management skills.
• Exceptional communication skills with customers.
• Professional, well-groomed appearance.
• Proven record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.
• Must be at least 18 years of age.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and perform additional tasks to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily scheduling of technicians' time aligns with service demand.
• Distribute work between technicians efficiently and answer technical questions.
• Maintain customer happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts as needed.
• Oversee warranty claim administration and related paperwork.
• Set schedules and assign tasks to service department staff.

Skills

Organized

Time management

Excellent communication

Professional appearance

Customer satisfaction

Team oriented

Self-motivated

Independent worker

Clean driving record

18+ years old

Job description

Your path to a great career with outstanding earning potential starts right here!

This is an opportunity to earn while you learn, with one of the most recognized names on the Peninsula. The Casey Auto Group is looking for the right candidate to train as a professional Automotive Service Advisor. This is a full-time position with full benefits.

The most successful associates that we have in this position have a genuine interest in helping people, have excellent communication skills, are organized, and are able to multitask.

This is a great opportunity to learn, earn, and have a limitless opportunity to grow!

Automotive Service Advisor Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factories and foster positive employee relations.

Job Qualifications:

• Organized and friendly personality
• Time management skills
• Exceptional communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be at least 18 years of age

Benefits of being a Casey employee:

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years
• Ongoing Professional Development

Benefits:

• Medical: HDHP & PPO
• Dental & Vision Insurance
• FSA/HSA/LPFSA
• Prescription Drug Coverage
• HealthJoy App- Company paid Healthcare navigation tool
• EAP: Employee Assistance Program
• Life Insurance- Guaranteed Issue- Employee paid & Employer paid upon eligibility
• Short- and Long-Term Disability
• Legal Resources Coverage & ID Protection
• Vacation and Holidays
• 401(k) with Employer Contribution upon eligibility
• Discount memberships to OneLife & YMCA athletic facilities
• Employee Referral Bonus Programs
• Employee parts & service discounts
• Weekly pay

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us. Perhaps you're one of them.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.