Automotive Service Advisor — Customer Champion

Capitaland Motors GMC Subaru; Town of Glenville (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Referral program

Job summary

Capitaland Motors GMC Subaru in Glenville, NY seeks an Automotive Customer Service Representative/Service Advisor who thrives on helping customers. You will gather vehicle information, prepare estimates, and act as the main contact between customers and the service department, keeping clients informed.

The ideal candidate has dealership experience, excellent communication and computer skills, and a clean driving record.

Qualifications

• 2 years dealership experience as an Automotive Customer Service Representative or Service Advisor
• Proficiency with computer software
• Excellent customer service and interpersonal skills
• Strong organizational, decision-making and problem-solving skills
• Clean and valid driver’s license – no tickets or accidents

Responsibilities

• Gather vehicle information, conduct road tests to understand issues, and translate technical information from technicians to customers.
• Prepare repair orders, provide estimates for service and labor, and schedule appointments
• Serve as the primary point of contact between the customer and the service department, keeping them informed about their vehicle's status.
• Advise customers on necessary repairs, explain work performed, and handle customer complaints.

Skills

Customer service

Communication

Telephone skills

Computer skills

Interpersonal skills

Organizational skills

Decision-making

Problem-solving

Job description

Capitaland Motors GMC Subaru in Glenville, NY seeks an Automotive Customer Service Representative/Service Advisor who thrives on helping customers. You will gather vehicle information, prepare estimates, and act as the main contact between customers and the service department, keeping clients informed.

The ideal candidate has dealership experience, excellent communication and computer skills, and a clean driving record.