Automotive Service Advisor: Customer Champion

Sri Healthcare; Tennessee; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, Life & Disability Pol

Employee Discounts

401K Plan with Company Match

Flexible Spending Account

Paid Holidays & Vacation

Training & Advancement Opportunities

Job summary

Sri Healthcare is seeking a Service Advisor to greet customers, coordinate with technicians, and schedule service work in a busy shop environment. This full-time role offers a starting wage of $25.00 per hour plus DOE, and a Monday–Friday schedule from 7am to 5pm.

You will communicate with the Parts team, manage warranty administration, and maintain accurate data entry while delivering excellent customer service.

Qualifications

• Previous experience working in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
• Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.
• Be professional and hard working with a customer-friendly approach to service.
• Be comfortable working in a team setting.
• Must be able to learn company designated software within a reasonable amount of time allotted.

Responsibilities

• Greet customers and maintain a positive customer relationship throughout the entire experience to ensure repeat business.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Schedule all service work and provide supervision of administration and warranty.
• Communicate with the Parts team for the technicians’ parts needs and verify that the parts are entered properly on service orders.
• Communicate effectively to customers regarding technicians’ findings.
• Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking.

Skills

Customer service

Communication

Data entry

Organizational skills

Teamwork

Learn company software

Job description

Sri Healthcare is seeking a Service Advisor to greet customers, coordinate with technicians, and schedule service work in a busy shop environment. This full-time role offers a starting wage of $25.00 per hour plus DOE, and a Monday–Friday schedule from 7am to 5pm.

You will communicate with the Parts team, manage warranty administration, and maintain accurate data entry while delivering excellent customer service.