Automotive Service Advisor - Drive Customer Care & Service

Al Serra Auto Plaza; Grand Blanc (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, & Vision Plans

401K matching

Vacation time

Employee discounts

Life Insurance

Short and Long Term Disability

Flex Spending Available

Job summary

A premier automotive dealership is seeking a Service Advisor to enhance customer service and manage the service workflow. Responsibilities include greeting customers, consulting with technicians, and overseeing service scheduling. Ideal candidates should have ASE certification and experience in automotive service operations. This full-time role offers comprehensive benefits including health insurance, 401K matching, and vacation time.

Qualifications

• Ability to learn and follow body shop processes.
• Body shop experience with import or domestic brands.
• Experience in dealership systems.

Responsibilities

• Greeting customers and directing them to technicians.
• Consulting with technicians about needed repairs.
• Answering customer questions about service outcomes.
• Informing customers about potential cost savings.
• Managing the service center's scheduling and workflow.

Skills

Team player

Integrity

Drive

Education

ASE Certification (level 2 or above)

State Technician Certification

Tools

Diagnostic tools

Job description

A premier automotive dealership is seeking a Service Advisor to enhance customer service and manage the service workflow. Responsibilities include greeting customers, consulting with technicians, and overseeing service scheduling. Ideal candidates should have ASE certification and experience in automotive service operations. This full-time role offers comprehensive benefits including health insurance, 401K matching, and vacation time.