Automotive Appointment & Service Concierge

Williams Auto Group; City of Binghamton (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Williams Toyota of Binghamton, part of Williams Auto Group, seeks an Appointment Coordinator to support the service and parts teams by managing appointments and customer outreach. You will follow up on opportunities, schedule tasks, and ensure smooth showroom and service flow.

The role emphasizes contact with customers, proactive communication, and a professional, empathetic approach to scheduling and follow-ups. We value teamwork and community involvement.

Qualifications

• Customer service experience helpful.
• Must be able to perform essential duties satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Downloads and follows up on all dealership manifest and opportunities lists.
• Answers all inbound profit center calls – service and parts.
• Makes outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Contacts all no-shows to reschedule missed appointments.
• Advises customers on special-order parts status, appointment reminders, and recall campaigns.
• Works on service drive contacting customers for test drive opportunities.
• Other tasks as assigned.
• Participates in community activities with product knowledge and informational sessions.

Skills

Communication

Empathy

Teamwork

Education

Customer service experience helpful

Job description

Williams Toyota of Binghamton, part of Williams Auto Group, seeks an Appointment Coordinator to support the service and parts teams by managing appointments and customer outreach. You will follow up on opportunities, schedule tasks, and ensure smooth showroom and service flow.

The role emphasizes contact with customers, proactive communication, and a professional, empathetic approach to scheduling and follow-ups. We value teamwork and community involvement.