Career-Driven Service Advisor: Build Lasting Relationships

Paycom - ATS; Springfield (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Jeff Wyler Springfield Auto Mall is seeking a high-performing Service Advisor to build strong customer relationships and guide clients through service needs. You will greet customers, document concerns, and translate findings into clear repair requests while coordinating with technicians.

We value communication skills, professionalism, and the ability to manage multiple customers and repair orders simultaneously in a fast-paced dealership environment.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Strong customer-service and communication skills.
• Professional appearance and positive attitude.
• Ability to manage multiple customers and repair orders.

Responsibilities

• Welcome customers promptly and professionally.
• Document customer concerns and vehicle issues clearly.
• Translate concerns into repair/service requests.
• Present maintenance recommendations with value explanations.
• Prepare repair orders, estimates, and documentation.
• Coordinate with technicians and management to diagnose issues.
• Keep customers informed on timing, costs, and changes.
• Follow up after service to strengthen relationships.

Skills

Customer service

Communication

Walkaround

Repair orders

Multitasking

Job description

Jeff Wyler Springfield Auto Mall is seeking a high-performing Service Advisor to build strong customer relationships and guide clients through service needs. You will greet customers, document concerns, and translate findings into clear repair requests while coordinating with technicians.

We value communication skills, professionalism, and the ability to manage multiple customers and repair orders simultaneously in a fast-paced dealership environment.