Automotive Service Advisor | Unlimited Earnings Potential

Jeff Wyler Automotive Family; Cincinnati (OH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Matching

Life Insurance

Employee discounts

Referral program

Paid Training

Advancement opportunities

Job summary

Jeff Wyler Colerain Hyundai is seeking a Service Advisor to greet customers, document vehicle condition, and coordinate Service visits in a fast-paced environment. You willverify warranties, generate estimates, and communicate clearly with customers about costs and timelines.

The role requires strong customer service skills, professional appearance, and a drive for long-term advancement within the Jeff Wyler Automotive Family.

Qualifications

• Service advisor experience in automotive industry preferred.
• Proven record of achieving exceptional customer satisfaction.
• Organized and friendly personality.
• Professional personal appearance.
• Team oriented and self-motivated.
• Clean driving record.
• Desire for a long-term career with a growing organization.
• Ability to pass pre-employment testing, including background check, MVR, and drug screening.

Responsibilities

• Greet customers promptly in the service drive.
• Walk around the customer vehicle to document damage, tire condition, and opportunities for services.
• Listen to customer complaints and description of symptoms; check maintenance records.
• Verify warranty and service contract coverage; explain provisions and exclusions.
• Generate service order estimates and quotes from a menu of services.
• Understand the diagnosis and service recommendations from technicians.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers.
• Establish completion expectations with the customer.
• Monitor repair progress and inform when vehicle is ready and concerns addressed.
• Document services performed or recommendations; explain cost adjustments as needed.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

Skills

Service advisor experience

Customer satisfaction

Organized & friendly

Professional appearance

Team oriented

Clean driving record

Long-term career

Pre-employment testing

Job description

Jeff Wyler Colerain Hyundai is seeking a Service Advisor to greet customers, document vehicle condition, and coordinate Service visits in a fast-paced environment. You willverify warranties, generate estimates, and communicate clearly with customers about costs and timelines.

The role requires strong customer service skills, professional appearance, and a drive for long-term advancement within the Jeff Wyler Automotive Family.