Career-Driven Service Advisor

Paycom - ATS; Town of Springfield (WI); On-site; USD 38,000 - 62,000; Full time

Job summary

Jeff Wyler Springfield Auto Mall in Wisconsin is seeking a Service Advisor to be the face of the Service Department, greeting customers and guiding them through service options. You will communicate with technicians, prepare estimates, and keep customers informed about timing and costs, while focusing on satisfaction and dealership profitability.

Ideal candidates have automotive service experience, strong communication, organization, and a drive to build a long-term career in the automotive

Qualifications

• Previous automotive Service Advisor experience preferred.
• Strong customer-service and communication skills.
• A professional appearance and positive attitude.
• Strong organizational and time-management abilities.
• The ability to manage multiple customers and repair orders simultaneously.
• A strong understanding of automotive maintenance and repair.
• The ability to explain technical information in language customers can understand.
• Strong follow-through and attention to detail.
• A sense of urgency without sacrificing accuracy or customer care.
• The ability to work effectively with technicians, Parts, management, and customers.
• A valid driver's license and acceptable driving record.
• A genuine desire to build a long-term career in the automotive industry.

Responsibilities

• Welcome customers promptly and professionally while creating a positive first impression.
• Conduct thorough vehicle walkarounds and document customer concerns accurately.
• Listen carefully to customer concerns and translate them into clear repair and service requests.
• Present repair recommendations clearly and professionally, explaining the why, what, and value behind each recommendation.
• Develop trust with customers while maintaining a strong focus on customer satisfaction and dealership profitability.
• Prepare accurate repair orders, estimates, and documentation.
• Communicate with technicians and management to ensure customer concerns are properly diagnosed and addressed.
• Keep customers informed throughout the repair process regarding recommendations, timing, costs, and changes to the repair order.
• Obtain appropriate customer authorization before additional work is performed.
• Coordinate vehicle delivery and ensure customers understand completed services and future maintenance needs.
• Follow up with customers after service to ensure satisfaction and strengthen the relationship.
• Maintain accurate records and follow dealership processes and manufacturer requirements.
• Work closely with the Parts and Service teams to maintain an efficient workflow.
• Consistently pursue opportunities to increase customer retention, service business, and overall customer satisfaction.
• Maintain professionalism, urgency, and composure in a fast-paced dealership environment.

Skills

Customer service

Communication

Time management

Relationship building

Job description

Jeff Wyler Springfield Auto Mall in Wisconsin is seeking a Service Advisor to be the face of the Service Department, greeting customers and guiding them through service options. You will communicate with technicians, prepare estimates, and keep customers informed about timing and costs, while focusing on satisfaction and dealership profitability.

Ideal candidates have automotive service experience, strong communication, organization, and a drive to build a long-term career in the automotive