Senior Automotive Service Advisor — Customer Excellence

JEFF WYLER FAIRFIELD INC; Ohio; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Team-oriented environment

Employee programs

Job summary

Jeff Wyler Fairfield Auto Mall is seeking an experienced Automotive Service Advisor in Fairfield, Ohio. You will deliver world-class customer service, conduct thorough vehicle walk-arounds, and clearly explain maintenance needs to help customers choose appropriate services.

The role emphasizes building trust, driving service sales, coordinating with technicians, and maintaining accurate documentation to support outstanding ownership experiences and repeat business.

Qualifications

• Proven experience as an Automotive Service Advisor at a franchised dealership or automotive repair facility.
• Strong understanding of vehicle maintenance and manufacturer-recommended services.
• Demonstrated ability to sell customer-pay maintenance and repairs and build trust.

Responsibilities

• Greet customers, listen to concerns, and establish trust from first contact.
• Walk around vehicles, document concerns, and outline requested services.
• Explain maintenance recommendations clearly to help informed decisions.
• Communicate progress, pricing, parts availability, and estimates throughout repair.
• Write complete repair orders and manage approvals, timelines, and deliveries.
• Collaborate with technicians and service leadership to ensure timely, quality repairs.
• Develop long-term customer relationships through follow-up and personalized service.

Skills

Customer service

Sales skills

Communication

Organization

Dealership experience

Tools

Dealership software

Digital vehicle inspections

Repair order system

Job description

Jeff Wyler Fairfield Auto Mall is seeking an experienced Automotive Service Advisor in Fairfield, Ohio. You will deliver world-class customer service, conduct thorough vehicle walk-arounds, and clearly explain maintenance needs to help customers choose appropriate services.

The role emphasizes building trust, driving service sales, coordinating with technicians, and maintaining accurate documentation to support outstanding ownership experiences and repeat business.