Service Advisor

South Texas Auto Group; Palm Heights Colonia (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

South Texas Auto Group is looking for a Service Advisor in Palm Heights Colonia, Texas. The ideal candidate excels in customer service and acts as a liaison between customers and service technicians. Key responsibilities include greeting customers, providing accurate estimates, and managing customer satisfaction throughout the service process.

This role offers an opportunity to make customers feel valued while growing your career in automotive services. Benefits include medical, dental, vision, life insurance, and a 401(k) plan.

Qualifications

• Strong customer service skills and ability to create a welcoming environment.
• Experience in a customer-facing role, particularly in automotive services.
• Ability to translate technical information to customers.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to technicians.
• Upsell additional services using low pressure methods.
• Provide accurate repair and maintenance estimates.
• Follow up on each repair and keep customers informed.

Skills

Customer service excellence

Effective communication

Upselling services

Repair estimation

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits Offered

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Employee Purchase Program