Automotive Service Advisor -- Brand-New Center, Growth Path

Group1 Automotive, Inc.; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 BMW of Tulsa is seeking an Automotive Service Advisor to join our new service center. Represent the BMW brand in a modern, high-performing environment focused on exceptional customer experiences.

The right candidate thrives in a fast-paced setting, is passionate about customer service, and can build lasting relationships. Automotive experience is a plus, and training is available for the right attitude and work ethic.

Qualifications

• Proven customer-facing sales experience required.
• Automotive background is a plus.
• Proven track record of accountability, teamwork, and initiative.
• Familiarity with CSI scores / customer surveys.
• Valid driver's license with a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specs.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow post-follow-up procedures to drive return visits and CSI.
• Comply with warranty guidelines and ensure CSI goals are met.
• Safeguard all customer, company and manufacturer information and property.

Skills

Customer service

Sales experience

Teamwork

Initiative

CSI knowledge

Valid driver license

Job description

Group 1 BMW of Tulsa is seeking an Automotive Service Advisor to join our new service center. Represent the BMW brand in a modern, high-performing environment focused on exceptional customer experiences.

The right candidate thrives in a fast-paced setting, is passionate about customer service, and can build lasting relationships. Automotive experience is a plus, and training is available for the right attitude and work ethic.