Automotive Service Advisor - Growth Path & Benefits

Group1 Automotive, Inc.; Merriam (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Climate Controlled New Facility

Great Benefits

Job summary

Group 1 BMW of Shawnee Mission is growing and seeks an Automotive Service Advisor to join our team at our brand-new service center. Represent the BMW brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

You will greet customers, build rapport, advise on care per manufacturer specs, provide accurate repair estimates, and schedule service. Automotive experience helps but is not required as training is available.

Qualifications

• Proven customer-facing sales experience required; automotive background is a plus.
• Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization.
• Familiarity with CSI scores/customer surveys.
• Valid driver license in the state that you will work and a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains CSI at or above specified goals.

Skills

Customer service

Sales experience

Teamwork

Communication

Job description

Group 1 BMW of Shawnee Mission is growing and seeks an Automotive Service Advisor to join our team at our brand-new service center. Represent the BMW brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

You will greet customers, build rapport, advise on care per manufacturer specs, provide accurate repair estimates, and schedule service. Automotive experience helps but is not required as training is available.