Automotive Service Advisor | Customer Experience Pro

Autohaus BMW; St. Louis (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + commission

Health/Dental/Life Insurance

401K after 1 year

PTO/Vacation and Holiday pay

Employee Lease Program

Family-owned

Job summary

Autohaus BMW in Missouri is seeking a self-motivated Service Advisor to join our team. If you want to work in an environment where customer service is our priority and you have unlimited earning potential, this might be the place for you.

We are family-owned with a state-of-the-art facility and a culture that aims to deliver an excellent experience to BMW customers. The role offers a competitive pay with commission; benefits include health insurance, 401k after a year, PTO, and a Monday through

Qualifications

• Prior automotive industry experience is highly preferred.
• Organized and friendly personality.
• Demonstrated ability to manage multiple tasks.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently

Skills

Customer service

Communication

Time management

Organizational skills

Professional appearance

Attention to detail

Job description

Autohaus BMW in Missouri is seeking a self-motivated Service Advisor to join our team. If you want to work in an environment where customer service is our priority and you have unlimited earning potential, this might be the place for you.

We are family-owned with a state-of-the-art facility and a culture that aims to deliver an excellent experience to BMW customers. The role offers a competitive pay with commission; benefits include health insurance, 401k after a year, PTO, and a Monday through