Automotive Service Advisor

Group 1 Automotive, Inc.; Merriam (KS); On-site; USD 44,640 - 100,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Ongoing training and support

Job summary

Group1 Automotive, Inc. is hiring Service Advisors for our Kansas City dealership locations. This role involves acting as the primary liaison between customers and the service team to ensure a smooth experience.

The ideal candidate thrives in a busy environment, has strong communication skills, and can effectively recommend maintenance and repair services. Competitive compensation includes a monthly base pay plus performance-based commission opportunities.

Qualifications

• Valid driver's license and acceptable driving record.
• Prior experience as an Automotive Service Advisor or similar role preferred.
• Strong knowledge of automotive maintenance and repair processes.

Responsibilities

• Schedule and confirm service appointments for customers.
• Create accurate repair orders with cost and time estimates.
• Serve as the primary liaison between customers and technicians.

Skills

Strong communication skills

Automotive maintenance knowledge

Customer service skills

Organizational skills

Proficiency with dealership management systems

Ability to upsell services

Education

High school diploma or equivalent

Automotive training or certifications

Tools

CDK

Reynolds & Reynolds

Job description

Overview

Group 1 Automotive is hiring Service Advisors for our Kansas City dealership locations, including Shawnee Mission Kia and BMW of Shawnee Mission / Mini of Shawnee Mission.

This role is ideal for driven professionals who thrive in a busy service environment, enjoy working directly with customers, and can confidently recommend maintenance and repair services.

Service Advisors act as the primary connection between customers and the service team—explaining vehicle needs, upselling recommended services, and delivering a smooth, professional experience.

Strong communication skills, vehicle maintenance aptitude, and the ability to handle volume are key to success.

If you’re organized, energetic, and motivated by results, this is an opportunity to grow your career with a respected automotive group.

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

Qualifications

• Valid driver’s license and acceptable driving record; high school diploma or equivalent required; additional automotive training or certifications are a plus
• Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
• Strong knowledge of automotive maintenance, repair processes, and vehicle systems
• Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
• Proven ability to upsell recommended maintenance and repairs based on vehicle needs
• Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
• Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
• Ability to work collaboratively with technicians, parts staff, and management

In addition to competitive compensation, we offer:

• Monthly base pay of $2,500, plus performance-based commission
• Estimated total monthly earnings range: $4,000–$9,000+, based on individual performance
• Earnings are not guaranteed and may vary based on factors including CSI scores, customer pay sales, warranty performance, and overall departmental results
• Performance-driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a high-volume service environment
• Opportunities for long-term growth within Group 1 Automotive
• Health, Dental, Vision, Life, and Disability insurance

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.