Senior Auto Service Advisor - Expert Customer Care

Germainhonda Annarbor; Dublin (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

Vision Insurance

401(k) Savings Plan with Employer Map

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and

Internal Promotions

Company Outings and Activities

Employee Discounts

Job summary

Germain Honda of Dublin is seeking an experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians and delivering high-quality service in a fast-paced dealership environment. The role emphasizes accurate estimates, clear communication, and proactive service recommendations.

Candidates should have dealership experience, strong automotive knowledge, and excellent customer service skills.

Qualifications

• Experience as automotive service advisor, preferably in a dealership.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with service management software and basic computer skills.
• Clean driving record.

Responsibilities

• Greet customers promptly and courteously, establishing trust and rapport.
• Assess customer vehicle concerns and communicate effectively with service technicians.
• Provide accurate estimates and explain repair options clearly to customers.
• Schedule service appointments and manage workflow to maintain productivity.
• Ensure customer satisfaction through continuous communication and follow-up.
• Maintain detailed service records and process warranty claims as needed.
• Promote additional services and parts sales when appropriate.

Skills

Automotive knowledge

Customer service

Communication

Multitasking

Service software

Sales awareness

Education

High school diploma or equivalent

Tools

Service management software

Basic computer skills

Job description

Germain Honda of Dublin is seeking an experienced Automotive Service Advisor to be the primary contact for customers, coordinating with technicians and delivering high-quality service in a fast-paced dealership environment. The role emphasizes accurate estimates, clear communication, and proactive service recommendations.

Candidates should have dealership experience, strong automotive knowledge, and excellent customer service skills.