Experienced Automotive Service Advisor

Glakeshyundaiofdublin; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Great Lakes Hyundai of Dublin is seeking a dedicated Service Advisor to deliver exceptional customer service and ensure top-quality service for vehicles. You will be the first point of contact for customers, helping them with service needs and providing timely assistance.

This role requires proven experience in customer service and excellent communication skills. Join a dynamic team where you will ensure customer satisfaction and collaborate effectively with technicians.

Qualifications

• Proven experience in customer service or automotive service advising.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is preferred.
• Clean and valid Driver's License.

Responsibilities

• Greet customers and assist them with their service needs.
• Listen to customers' concerns and advise on solutions.
• Schedule service appointments and provide timeframes.
• Prepare and maintain customer service orders.
• Collaborate with technicians for efficient work performance.
• Provide cost estimates and explain repair procedures.
• Follow up with customers regarding their service.
• Resolve customer issues or concerns promptly.

Skills

Customer service experience

Communication skills

Organizational skills

Automotive knowledge

Job description

Description

Are you a skilled communicator with a passion for delivering exceptional customer service? At Great Lakes Hyundai of Dublin, we are looking for a dedicated Service Advisor to join our dynamic team! As a Service Advisor, you will be the first point of contact for customers and play a vital role in ensuring they receive top-quality service for their vehicles.

Key Responsibilities

• Greet customers and assist them with their service needs in a professional and friendly manner.
• Listen to customers' concerns and advise them on the best possible solutions.
• Schedule service appointments and provide accurate timeframes for completion.
• Prepare and maintain customer service orders, ensuring all required details are recorded.
• Collaborate with technicians to ensure that work is performed efficiently and meets the customers' expectations.
• Provide customers with cost estimates, explain repair and maintenance procedures, and answer any questions they may have.
• Follow up with customers regarding their service and keep them informed on progress.
• Ensure customer satisfaction by resolving any issues or concerns promptly.

Requirements

• Proven experience in customer service or automotive service advising.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is preferred.
• Ability to manage multiple tasks simultaneously while ensuring customer satisfaction.
• Clean and valid Driver's License.

Preferred Qualifications

• Previous experience in an automotive service environment.
• Knowledge of service software and scheduling tools.

Great Lakes Auto Group is an equal-opportunity employer. We are committed to providing a workplace that is free from discrimination and harassment. We encourage applicants from all backgrounds, including but not limited to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or veteran status. Employment decisions are based on merit, qualifications, and business needs. We are dedicated to creating an inclusive and supportive environment where all employees can thrive.