Service Advisor - CDJR

O'Daniel Automotive Group; Fort Wayne (IN); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

401(k)

Paid Time Off

Job summary

Odaniel Automotive Group in Fort Wayne, IN is seeking an experienced Service Advisor to join our team. You will be the primary contact for customers, greet them, schedule appointments, write estimates and invoices, order parts, and ensure customer concerns are addressed promptly.

The ideal candidate has proven automotive service advisory experience, excellent communication and organizational skills, and familiarity with shop management software. We offer competitive pay and a benefits package.

Qualifications

• Proven experience as an Automotive Service Advisor, Service Writer, or similar role in auto repair.
• Excellent communication and customer service skills, with the ability to manage customer complaints gracefully.
• Detail-oriented with strong organizational skills, capable of efficiently managing multiple needs at once.
• Experience with shop management systems and other software applications is a huge plus.

Responsibilities

• Act as liaison between the customer and technicians; schedule service appointments.
• Provide detailed descriptions of vehicle issues, service requirements, and potential solutions.
• Find and order parts in a timely manner; balance availability, quality, and price.
• Manage customer complaints with empathy and professionalism; resolve issues.
• Follow up with customers on service satisfaction and remind them of future needs.
• Maintain high service standards from greeting to invoicing and beyond.
• Ensure clear verbal and written communication with colleagues and customers.
• Collaborate with the team to deliver top-tier service and customer care.

Skills

Customer service

Communication

Detail oriented

Multitasking

Tools

Shop management software

Job description

Service Advisor

Odaniel Automotive Group is seeking an experienced service advisor to join our team.

About Our Shop

O'Daniel Motor Sales is a family-owned operation where quality service and customer satisfaction are our top priorities. We show our commitment to excellence through every job we undertake - giving customers peace of mind that their vehicle is in the best hands. Our team takes pride in and upholds honesty, integrity, and transparency - making us the go-to choice for car owners in the community.

Job Description

As a Service Advisor, you will play a pivotal role in our team - acting as our customers' primary point of contact. Your responsibilities will include greeting customers, scheduling appointments, writing estimates and invoices, ordering parts, and ensuring all customer concerns are addressed promptly and effectively. This role requires a blend of technical knowledge, excellent communication skills, and a commitment to providing exceptional customer service.

Responsibilities

• Act as a liaison between the customer and the automotive technicians - clearly communicating customer concerns and scheduling appointments for service.
• Provide detailed descriptions of vehicle issues, service requirements, and potential solutions to customers and technicians.
• Find and order parts in a timely manner - balancing availability, quality, and price.
• Manage customer complaints with empathy and professionalism - ensuring all issues are resolved to the customer's satisfaction.
• Foster repeat business by following up with customers on service satisfaction and reminding them of future service needs.
• Maintain high customer service standards throughout the service process, from greeting customers to building estimates to handling invoices and more.
• Ensure accurate and effective communication, both verbally and in writing, with your colleagues and customers to guarantee clarity and overall customer satisfaction of all parties involved.
• Collaborate with all team members to foster a positive work environment, top-tier service delivery, and customer care.
• Continue to build our shop's reputation by requesting online reviews from satisfied customers.

Qualifications

• Proven experience as an Automotive Service Advisor, Service Writer, or similar role in auto repair.
• Excellent communication and customer service skills, with the ability to manage customer complaints gracefully.
• Detail-oriented with strong organizational skills, capable of efficiently managing multiple needs at once.
• Experience with shop management systems and other software applications is a huge plus.

Benefits

• Competitive Salary
• Medical, Dental, Vision, and Optical Insurance
• 401(k)
• Paid Time Off