Automotive Service Advisor: Customer Care & Scheduling

fox automotive; Rochester Hills (MI); On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Job summary

Fox Chevrolet in Rochester Hills, Michigan, seeks an Automotive Service Advisor to join our team. You will greet customers, assess service needs, and coordinate with technicians to deliver quality automotive care.

The role emphasizes clear communication, appointment scheduling, preparing estimates, and ensuring timely updates. If you thrive in a fast-paced environment and enjoy helping customers, apply to join our loyal team.

Qualifications

• At least 2 years in customer service or related field.
• Strong interpersonal and communication skills.
• Understanding of automotive technology and ability to discuss vehicle issues with customers.
• Ability to identify customer needs and provide appropriate solutions.
• Strong organizational abilities to manage multiple tasks.

Responsibilities

• Welcome customers and provide exceptional service.
• Engage with customers to understand service needs and advise on maintenance/repair options.
• Efficiently manage service appointments to keep operations smooth.
• Prepare estimates and service orders, communicating costs and timelines clearly.
• Act as liaison between customers and service team for clear updates.
• Follow up to ensure customer satisfaction and address further needs.

Skills

2+ years experience

Communication skills

Automotive knowledge

Problem solving

Organization

Team player

Job description

Fox Chevrolet in Rochester Hills, Michigan, seeks an Automotive Service Advisor to join our team. You will greet customers, assess service needs, and coordinate with technicians to deliver quality automotive care.

The role emphasizes clear communication, appointment scheduling, preparing estimates, and ensuring timely updates. If you thrive in a fast-paced environment and enjoy helping customers, apply to join our loyal team.