Automotive Service Advisor

fox automotive; Rochester Hills (MI); On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Job summary

Fox Chevrolet in Rochester Hills, Michigan, seeks an Automotive Service Advisor to join our team. You will greet customers, assess service needs, and coordinate with technicians to deliver quality automotive care.

The role emphasizes clear communication, appointment scheduling, preparing estimates, and ensuring timely updates. If you thrive in a fast-paced environment and enjoy helping customers, apply to join our loyal team.

Qualifications

• At least 2 years in customer service or related field.
• Strong interpersonal and communication skills.
• Understanding of automotive technology and ability to discuss vehicle issues with customers.
• Ability to identify customer needs and provide appropriate solutions.
• Strong organizational abilities to manage multiple tasks.

Responsibilities

• Welcome customers and provide exceptional service.
• Engage with customers to understand service needs and advise on maintenance/repair options.
• Efficiently manage service appointments to keep operations smooth.
• Prepare estimates and service orders, communicating costs and timelines clearly.
• Act as liaison between customers and service team for clear updates.
• Follow up to ensure customer satisfaction and address further needs.

Skills

2+ years experience

Communication skills

Automotive knowledge

Problem solving

Organization

Team player

Job description

Job Description

Fox Chevrolet, located in beautiful Rochester Hills, Michigan, is seeking a dedicated Automotive Service Advisor to join our dynamic team. Our company is renowned for its commitment to delivering exceptional customer service within the automotive industry. As an Automotive Service Advisor, you will be at the forefront of our customer interactions, ensuring that every client receives personalized service and support. We are searching for someone who thrives in a fast-paced environment and possesses a keen passion for vehicles. Your role will involve understanding customer needs, providing expert advice, and coordinating with our skilled technicians to deliver top-notch automotive care. We invite you to become part of our team and be a vital contributor to our continued success and customer satisfaction.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance

Responsibilities

Customer Interaction: Welcome customers warmly and provide exceptional service, fostering a positive and inviting atmosphere.

Service Consultation: Engage with customers to understand their automotive service needs and provide expert advice on maintenance and repair options.

Scheduling Appointments: Efficiently manage service appointments to ensure smooth operations and minimize customer wait times.

Service Orders: Accurately prepare estimates and service orders, clearly communicating costs and timelines to customers.

Liaison Role: Act as a liaison between customers and the service team, ensuring clear communication and timely updates on service status.

Follow-up: Conduct follow-up calls to ensure customer satisfaction and address any further service needs or questions.

Requirements

Experience: A minimum of 2 years of experience in customer service or a related field, preferably within the automotive industry.

Communication: Strong interpersonal and communication skills to effectively interact with customers and team members.

Technical Knowledge: Understanding of automotive technology and the ability to discuss vehicle issues and repairs with customers.

Problem-Solving: Ability to identify customer needs and provide appropriate solutions and options.

Organization: Strong organizational abilities to handle multiple tasks and ensure efficient workflow.

Team Player: Ability to work collaboratively in a fast-paced environment.