Automotive Service Advisor — Customer Experience & Growth

Fox Mercedes-Benz Kalamazoo; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

PTO

Holidays

Medical

Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance (Company Paid)

Short-Term and Long-Term Disability

Supplemental Life Insurance

Accident Insurance

Employee Assistance Programs

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors in Kalamazoo, MI is seeking a Service Advisor to join Fox Mazda Kalamazoo. You will serve as the automotive expert in the service lane, selling and scheduling needed maintenance, preparing repair orders, and maintaining customer records to build trust and long‑term relationships.

The role requires strong communication, the ability to multitask, and a drive to deliver an exceptional customer experience.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.
• Valid driver's license.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.

Skills

Automotive knowledge

Customer service

Communication

Time management

Valid driver's license

Job description

Fox Motors in Kalamazoo, MI is seeking a Service Advisor to join Fox Mazda Kalamazoo. You will serve as the automotive expert in the service lane, selling and scheduling needed maintenance, preparing repair orders, and maintaining customer records to build trust and long‑term relationships.

The role requires strong communication, the ability to multitask, and a drive to deliver an exceptional customer experience.