Automotive Service Advisor: Customer Care & Scheduling

Hondru Auto Group; Elizabethtown (Lancaster County); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

Dental & Vision insurance

Health Savings and Flexible Spending

Life Insurance

401K Plan

Paid time off & holidays

Disability Insurance

Work-Life balance culture

Employee Discounts on Vehicles

Job summary

Hondru Auto Group is seeking an Automotive Service Advisor to join our team in Elizabethtown, PA and nearby locations. The role focuses on assisting customers with vehicle service needs in person, by phone, and by email, preparing repair orders and service estimates, and coordinating appointments.

Hours are generally 7 am to 5 pm with a Saturday rotation. Training is available for career development within automotive customer service, with opportunities across our Elizabethtown, Manheim, and

Qualifications

• Desire to provide excellent customer service, driven to help serve others.
• Willingness to learn and excel at your career goals.
• Valid Driver’s License, with a good driving record.

Responsibilities

• Provide excellent customer service.
• Consistent, regular attendance and punctuality.
• Advise customers about necessary services for routine maintenance, following the manufacturer's specifications.
• Document customer service issues and needs.
• Interact with customers in person, over the phone, and by email.
• Prepare repair orders/invoices for customers and estimates of service for needed repairs.
• Schedule service appointments.
• Pick up and delivery of customer vehicles.

Skills

Customer service orientation

Willingness to learn

Valid driver's license

Job description

Hondru Auto Group is seeking an Automotive Service Advisor to join our team in Elizabethtown, PA and nearby locations. The role focuses on assisting customers with vehicle service needs in person, by phone, and by email, preparing repair orders and service estimates, and coordinating appointments.

Hours are generally 7 am to 5 pm with a Saturday rotation. Training is available for career development within automotive customer service, with opportunities across our Elizabethtown, Manheim, and