Automotive Service Advisor – Customer Care & Sales

The Pep Boys Manny Moe & Jack of California; Hesperia (CA); Vor Ort; USD 23.000 - 27.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays

On-demand pay (DailyPay)

Reduced benefits for part-time

Zusammenfassung

The Pep Boys Manny Moe & Jack of California is seeking a dependable associate to engage customers, schedule appointments, and drive sales across the service desk, sales floor, and register. You will support work orders, vehicle inspections, and parts knowledge while ensuring adherence to company policies.

This role requires a high school diploma, a valid driver's license, and at least one year of automotive service or sales experience.

Qualifikationen

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.

Aufgaben

• First point of contact for customers on the phone and in the store; engages customers, schedules appointments, and sells parts and service.
• Organizes service business through work order and register transactions and thorough vehicle inspections.
• Assists in customer care, work order/register assistance, and facility maintenance under management.
• Follow policies on cash, credit, checks, refunds and returns; address customer service issues and opportunities.
• Perform express automotive services such as tire mounting, balancing, rotations, oil changes, and basic vehicle inspections.

Kenntnisse

Customer service

Sales experience

Mathematics basics

Ausbildung

High school diploma

Jobbeschreibung

The Pep Boys Manny Moe & Jack of California is seeking a dependable associate to engage customers, schedule appointments, and drive sales across the service desk, sales floor, and register. You will support work orders, vehicle inspections, and parts knowledge while ensuring adherence to company policies.

This role requires a high school diploma, a valid driver's license, and at least one year of automotive service or sales experience.