Service Advisor_2 (Hyundai NK)

Nucar Southern New England; Wickford Junction (RI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Fitness Discount

Disability Insurance

Referral Bonus

Longevity Bonus

Paid Vacations

Paid Holidays

401K with Company Contribution

Job summary

Nucar Hyundai of North Kingstown is seeking a knowledgeable Service Advisor to work one-on-one with our customers, advising them on service options and parts when their vehicles need repairs. This role requires a personable disposition and extensive product knowledge to provide honest guidance with a smile.

You will greet customers, consult with mechanics on required repairs, explain aftermarket and OEM parts, discuss warranty protections, and help customers decide between repairing or trading

Qualifications

• Extensive knowledge of the automotive industry and parts required.
• Previous service or advising experience is preferred.
• Excellent customer communication and problem-solving abilities.

Responsibilities

• Greet customers at the service center and direct them to a technician.
• Consult with customers and mechanics regarding necessary repairs and best options.
• Educate customers on aftermarket and OEM part options.
• Explain service outcomes and warranty protections to customers.
• Assist customers in deciding between repairs and trade-ins.
• Manage and oversee the service center's workflow and scheduling.

Skills

Automotive industry knowledge

Customer service skills

Communication skills

Education

High School Diploma or equivalent

Job description

Nucar Hyundai of North Kingstown is seeking a knowledgeable Service Advisor to work one-on-one with our customers, advising them on available service options and parts when their vehicles need repairs. This role will require a personable disposition as well as the development of extensive product knowledge in order to best serve all of our customers with a friendly smile and honest guidance. Nucar offers in-house training and support as well as competitive compensation and benefits packages.

Job Responsibilities:

• Greet customers when they arrive at the parts and service center and direct them to an available mechanic
• Consult with customers and mechanics regarding necessary vehicle repairs to ensure they are provided with the safest course of action tailored to their needs
• Educate customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcome, maintain process transparency
• Inform customers about warranty protections and potential cost savings
• Help customers make informed decision between trading in a car or repairing it through our shop
• Manage and oversee the service center's workflow and scheduling

Education and/or Experience:

• High School Diploma or equivalent required
• Extensive knowledge of automotive industry and parts required
• Previous service or advising experience is preferred

Nucar is dedicated to ensuring a positive growth experience for employees. We offer a competitive benefits package that includes:

• Medical, Dental, Vision Coverage
• Life Insurance
• Fitness Discount
• Short & Long-Term Disability Insurance
• Employee Referral Bonus, Longevity Bonus
• Paid Vacations, Paid Holidays, & 401K with Company Contribution

We are excited about meeting you!

Nucar is a drug free, Equal Opportunity Employer