Automotive Service Advisor - Customer Care & Repairs

TranSource, Inc.; Raleigh (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

TranSource, Inc. in Raleigh, NC seeks an Automotive Service Advisor to greet customers, listen to problems, and initiate repair orders. You will estimate costs, explain the work, and advise on additional services to maintain high customer satisfaction.

Responsibilities include scheduling, writing clear repair orders, and coordinating with technicians to ensure timely completion. ASE certifications and strong communication skills are preferred.

Qualifications

• Associate degree or technical schooling or six months to one year related experience.
• Bachelor's degree or 1–2 years related experience.
• Two to four years related experience in automotive service settings.

Responsibilities

• Answer phone calls and advise customers on routine maintenance.
• Prepare repair orders with time and cost estimates.
• Explain work performed and repair charges to customers.
• Schedule service appointments and obtain vehicle data.
• Maintain high customer satisfaction standards.

Skills

Reading & interpreting documents

Written communication & reporting

Oral communication

Mathematical skills

Reasoning & problem solving

Education

AA or equivalent

BA or equivalent

Two to four years related experience

Job description

TranSource, Inc. in Raleigh, NC seeks an Automotive Service Advisor to greet customers, listen to problems, and initiate repair orders. You will estimate costs, explain the work, and advise on additional services to maintain high customer satisfaction.

Responsibilities include scheduling, writing clear repair orders, and coordinating with technicians to ensure timely completion. ASE certifications and strong communication skills are preferred.