Automotive Service Consultant & Estimator

Hendrick Automotive Group; Norfolk (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

Rick Hendrick Cadillac in Norfolk is seeking a dedicated Service Advisor to identify and document customer service needs, work with technicians, and schedule maintenance for vehicles.

You will provide itemized estimates, advise customers on services, and maintain CSI standards while keeping the service area organized and safe. Strong communication and a background in automotive or customer service are essential.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Collaborate with customer and technician to identify required maintenance.
• Advise customers on necessary and recommended services.
• Prepare itemized estimates of parts and labor to restore vehicle to condition specified by customer.
• Schedule service appointments.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Rick Hendrick Cadillac in Norfolk is seeking a dedicated Service Advisor to identify and document customer service needs, work with technicians, and schedule maintenance for vehicles.

You will provide itemized estimates, advise customers on services, and maintain CSI standards while keeping the service area organized and safe. Strong communication and a background in automotive or customer service are essential.