Automotive Service Advisor — Customer Care & Repairs

MAG BESU LLC; Bellevue (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage under BCBS

HSA and Copay plans

Dental and vision coverage

PTO 2 weeks

Life insurance

AD&D and disability coverage

Flexible spending plans

Job summary

Morrie's Bellevue Subaru in Bellevue, NE is seeking a Service Advisor to greet customers, gather vehicle information, and coordinate repairs with the service team. You will communicate estimates, timelines, and care recommendations to customers while ensuring a smooth service flow.

The role requires strong problem solving and communication skills, a professional demeanor, and the ability to manage multiple repair orders with attention to detail.

Qualifications

• Strong problem solving and communication skills are essential.
• Professional presentation and clear written/verbal communication are required.
• Excellent organizational skills and reliability are expected.
• CDK experience is a plus but not required.

Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on car care and maintenance per manufacturer specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return messages promptly
• Deliver vehicles to customers and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned departments
• Assist the service manager as necessary
• Follow safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

Skills

Problem solving

Communication

Professional presentation

Organizational skills

Education

High school diploma or equivalent

Tools

CDK experience

Job description

Morrie's Bellevue Subaru in Bellevue, NE is seeking a Service Advisor to greet customers, gather vehicle information, and coordinate repairs with the service team. You will communicate estimates, timelines, and care recommendations to customers while ensuring a smooth service flow.

The role requires strong problem solving and communication skills, a professional demeanor, and the ability to manage multiple repair orders with attention to detail.