Audi Service Advisor

Audi Riverside; Riverside (CA); Presencial; USD 50.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Clear promotion track with growth

Flexible scheduling options

401(k) Plan

Medical, Dental, and Vision Insurance

Descripción de la vacante

Walter's Auto Group in Riverside, CA is seeking an Audi Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, familiar with product offerings, inventory needs, and scheduling, ensuring smooth operations and high service quality.

The ideal candidate will have service advisor experience, a clean driving record, and CDK experience. This full-time role offers paid training, a clear promotion path, flexible scheduling, and comprehensive

Formación

• Organized, friendly personality with strong time management.
• Excellent communication skills and professional appearance.
• Valid driver’s license with at least 2 years of clean record.
• CDK experience is preferred.

Responsabilidades

• Oversee Drive Lane Flow: ensure customers receive prompt, courteous service.
• Advise customers on necessary services and explain work performed and charges.
• Communicate repair progress and updates, obtain authorization for additional work.
• Take ownership of the customer experience and handle related tasks to ensure satisfaction.
• Manage technicians’ time to maximize service efficiency and utilization of workflow.
• Distribute work among technicians to maintain smooth service operations.
• Maintain a professional appearance and demeanor at all times.

Conocimientos

Organized

Excellent communication

Time management

Herramientas

CDK experience

Descripción del empleo

About the Company

Walter's Auto Group has proudly served Southern California for over 50 years, delivering exceptional customer experiences through our dedication to excellence. With a commitment to product passion, customer loyalty, and community engagement, we stand out in the automotive industry. Be part of our legacy and join a team where your career can thrive!

Job Title

Audi Service Advisor

Location

Riverside, CA

Job Type

Full-Time

Benefits

• Paid Training
• Clear promotion track with growth opportunities
• Flexible scheduling options
• 401(k) Plan
• Medical, Dental, and Vision Insurance
• Salary Range: $50,000.00 - $150,000.00 Annually

Position Overview

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service.

General Responsibilities

• Oversee Drive Lane Flow: Ensure customers receive prompt, courteous, and effective service.
• Advise Customers: Recommend necessary services for routine maintenance and explain the work performed, including repair order charges.
• Communication: Check on repair progress throughout the day, contact customers regarding any changes in estimate or time, and obtain proper authorization for additional repairs.
• Customer Ownership: Take ownership of the customer experience, handling additional tasks to leave a positive impression.
• Technician Time Management: Ensure that technicians' time is consistently utilized to serve service customers.
• Work Distribution: Efficiently distribute work among technicians to ensure smooth service operations.
• Professionalism: Maintain a professional appearance and demeanor at all times.

Requirements

• Organized and friendly personality with strong time management skills.
• Excellent communication skills with a professional, well-groomed appearance.
• Valid driver’s license held for at least 2 years, with a clean driving record.
• Previous service advisor experience required; CDK experience preferred.