Service Advisor

Lexus of Merrillville; Orland Park (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Benefits package

Paid training

Opportunities for advancement

Supportive team environment

Employee discounts

401k with match

Job summary

Kowalis Auto Group is seeking a motivated Service Advisor to join our team. You will greet customers, listen to vehicle concerns, and document repair needs while explaining estimates and timelines.

The role emphasizes clear communication, accurate documentation, and collaboration with technicians to ensure quality repairs. Prior service-advisor experience and excellent customer service skills are preferred.

Qualifications

• Experience as a service advisor in automotive settings preferred.
• Excellent customer service and communication skills required.
• Strong organizational abilities and attention to detail.
• Ability to thrive in a fast-paced environment and maintain professionalism.
• Clear explanation of automotive services to customers is essential.

Responsibilities

• Greet customers and provide a friendly, professional experience.
• Listen to concerns and document repair needs accurately.
• Recommend maintenance and repairs as needed.
• Prepare and explain estimates, invoices, and repair orders.
• Communicate repair timelines and updates to customers.
• Coordinate with technicians to ensure proper and efficient work.
• Maintain customer relationships and follow up after service.
• Support achievement of customer satisfaction, sales, and productivity goals.

Skills

Automotive service experience

Customer service

Communication

Organization

Fast-paced environment

Professional demeanor

Basic automotive knowledge

Explain services clearly

Job description

Service Advisor

Join Our Team as a Service Advisor!

Kowalis Auto Group is looking for a motivated, customer-focused Service Advisorto join our team. If you have strong communication skills, enjoy helping customers, and have a passion for the automotive industry, we want to hear from you!

What You’ll Do

• Greet customers and provide a professional, friendly experience
• Listen to customers’ vehicle concerns and accurately document repair needs
• Recommend necessary maintenance and repairs
• Prepare and explain estimates, invoices, and repair orders
• Communicate repair timelines and updates to customers
• Coordinate with technicians to ensure repairs are completed properly and efficiently
• Maintain strong customer relationships and follow up after service
• Help achieve customer satisfaction, sales, and productivity goals

What We’re Looking For

• Previous automotive service advisor experience preferred
• Excellent customer service and communication skills
• Strong organization and attention to detail
• Ability to work in a fast-paced environment
• Professional attitude and positive personality
• Basic knowledge of vehicle maintenance and repair
• Ability to explain automotive services clearly to customers
• Valid driver’s license

What We Offer

• Competitive pay
• Performance-based bonuses
• Benefits package
• Paid training and development
• Opportunities for advancement
• Supportive team environment
• Employee discounts
• 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.