Auto Service Advisor — Customer Champion

Young-Automotive-Group-; Ogden (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off

Job summary

Young Automotive Group in Ogden, UT is hiring a Service Advisor/Service Writer to bridge customers and service technicians, ensuring clear communication and outstanding service throughout repairs. The role requires strong interpersonal skills, automotive knowledge, and a passion for exceptional customer experiences.

The successful candidate will join a family-oriented, growing dealership offering excellent benefits, including on-site medical options, employee pricing, and family discounts across

Qualifications

• Two years related experience and/or training required.
• History of solid employment with good references.
• Proven track record of providing exceptional customer service.
• Prior sales experience helpful.
• Clean driving record; able to pass background check and drug screen.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival.
• Writes up customer’s vehicle problems accurately and clearly on repair orders.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Refs to service history.
• Inspects vehicle and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair and informs customers of changes in the estimate or time.
• Explains costs and time requirements in detail and gets authorization for additional repairs.
• Keeps service department forms—menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Implements a quality control process to minimize comebacks.
• Handles telephone inquiries regarding appointments and work in process.

Skills

Interpersonal skills

Automotive knowledge

Customer service

Communication

Job description

Young Automotive Group in Ogden, UT is hiring a Service Advisor/Service Writer to bridge customers and service technicians, ensuring clear communication and outstanding service throughout repairs. The role requires strong interpersonal skills, automotive knowledge, and a passion for exceptional customer experiences.

The successful candidate will join a family-oriented, growing dealership offering excellent benefits, including on-site medical options, employee pricing, and family discounts across