Service Advisor

Serpentini Chevrolet; Tallmadge (OH); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off

Opportunities for advancement

Employee discounts

Job summary

Serpentini Chevrolet in Tallmadge is searching for a Service Advisor to join our dedicated team. Ideal candidates will have automotive service advisor experience, focusing on excellent customer service and quality control. Responsibilities encompass meeting customers, overseeing service delivery, and ensuring customer satisfaction by building strong relationships.

We offer competitive compensation, opportunity for advancement, and a positive working atmosphere aimed at fostering personal growth.

Qualifications

• Valid commercial driver’s license and clean driving record.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.

Responsibilities

• Meet with customers and determine their needs for repair and/or service.
• Increase customer satisfaction by building customer relations.
• Oversee technicians working on customers’ vehicles.

Skills

Automotive service advisor experience

Customer satisfaction

Multitasking skills

Education

High school diploma or equivalent

Accredited training in service advisor skills

Tools

Computer skills

Job description

APPLY NOW! Are you tired of the corporate games? Feel unappreciated? Sign on bonus for the right candidate with CDK experience! We are looking for a Service Advisor to join our growing team! The right candidate will have automotive service advisor experience and a valid driver's license. The day‑to‑day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Positive attitude is a must! Our focus as a company is providing the best atmosphere for growth and we do that by requiring all employees to have a positive attitude!

Compensation estimate $60,000 - $100,000

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off
• Opportunities for advancement
• Employee discounts

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales and executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license and clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.