Auto Service Advisor — Customer Care & Diagnostics

US Lawns; Town of Florida (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(K)

Bonus Opportunity

Health Insurance

Holidays

Life Insurance

Personal Days

Vacation

Job summary

Jarrett Ford Automotive Group in the Town of Florida, NY invites an Automotive Service Advisor to serve as primary contact for customers, listen to problems, arrange service levels, and set expectations with customers and technicians.

The role emphasizes hands-on diagnostics coordination, documentation, promoting a white-glove service culture, and accountability for delivering outstanding service.

Qualifications

• High school diploma or GED required; post secondary education preferred.
• Broad automotive mechanical/electrical knowledge is required.
• Verifiable customer service performance record and/or training required.

Responsibilities

• Greets customers in person or on phone.
• Arranges prompt and accurate diagnosis of reported problem.
• Makes best-value repair recommendations based upon nature of the problem.
• Manages delivery of repair actions and sets customer expectations.
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards.
• Performs daily follow-up with customers.
• Promotes a 'white-glove' environment to showcase the repair facility.
• Takes ownership and accepts accountability for delivering outstanding service levels.

Skills

Automotive knowledge

Customer service

Communication

Professional appearance

Education

High school diploma or GED

Tools

Xtime

Dealertrack

Job description

Jarrett Ford Automotive Group in the Town of Florida, NY invites an Automotive Service Advisor to serve as primary contact for customers, listen to problems, arrange service levels, and set expectations with customers and technicians.

The role emphasizes hands-on diagnostics coordination, documentation, promoting a white-glove service culture, and accountability for delivering outstanding service.