Automotive Service Advisor

AAA Club Alliance; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401k with company match

Job summary

AAA Club Alliance in Cincinnati, OH is seeking an Automotive Service Advisor to greet customers, review repairs with clarity, and coordinate with shop technicians to ensure timely, high-quality service. Excellent communication is essential as you explain costs and timelines to customers.

This full-time role requires a High School diploma and customer-service or automotive-industry experience; ASE certification is a plus. Weekend availability is required.

Qualifications

• Experience in customer service/sales roles with a track record of success.
• Knowledge of automotive technology and the ability to explain service needs clearly to customers and technicians.
• ASE Service Advisor Certification is a plus but not required.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.

Skills

Customer service

Communication

Automotive knowledge

Sales skills

Education

ASE Service Advisor Certification

High School Diploma or equivalent

Job description

Drive Your Career Forward with AAA Club Alliance!Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians.In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth.Apply today and take the first step toward an exciting career with AAA!Location: 9167 Union Cemetery Road, Cincinnati, OH 45242What We Offer:The starting base compensation for this position is $21.50/hr. Actual pay will be based on factors such as applicant experience and geographic location.Additional earning potential through monthly performance bonuses, spiffs, and contests!Schedule: Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.Career development opportunities supported by ongoing training and advancement paths within AAA.Your Impact as an Automotive Service Advisor:Greet customers, answer calls, and schedule appointments promptly and courteously.Review recommended repairs and services with customers to ensure clarity and understanding.Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.Distribute work to shop technicians and track progress to ensure timely, high-quality results.Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.Other duties as assigned.What You’ll Bring:High School Diploma or equivalent.Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.ASE Service Advisor Certification a plus, but not required.Valid driver’s license.Strong communication skills for collaborating with the team.Authorized to work in the USA.Ability to pass pre-employment screenings if offered a position (background check, drug screening).Full time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job Category:Car CareWork Location: In person