Automotive Service Advisor – Community‑Driven Growth

Lafontainebuickgmcannarbor; Ann Arbor (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Employee referral

Employee discounts

Benefits package

Voluntary benefits

401(k) and employer match

Holiday savings program with employer

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group is seeking an Automotive Service Advisor in Ann Arbor to schedule service work, estimate repairs, and communicate with customers. You will greet customers, gather vehicle data, and guide them through maintenance recommendations with a focus on satisfaction and clear repair guidance.

Ideal candidates have high school diplomas, 2+ years of experience, and strong computer skills. The role offers a team-oriented environment, competitive benefits, and opportunities for

Qualifications

• Customer-service oriented with strong problem solving.
• Accurate documentation and repair order entry.
• Proficient with computers and web navigation.
• Excellent written and verbal communication skills.
• Customer-focused and able to overcome objections.
• Positive attitude and team player.
• Strong collaboration and communication.

Responsibilities

• Schedule service work and coordinate with customers.
• Provide estimates for labor and parts; obtain approvals as needed.
• Obtain customer and vehicle data; request payment method and signatures.
• Test-drive and inspect vehicles; communicate repair needs clearly.
• Maintain CSI and customer satisfaction through follow-ups.
• Ensure repair orders are legible and accurate.
• Keep work and customer areas clean and organized.

Skills

Problem Solving

Documentation and Repair Order Entry

Computers & Web Navigation

Written & Verbal Communication

Customer Focus

Objection Handling

Positive Attitude

Team Player

Excellent Communication

Education

High School Diploma or GED

2+ Years Experience

Prior Experience Preferred

Job description

LaFontaine Automotive Group is seeking an Automotive Service Advisor in Ann Arbor to schedule service work, estimate repairs, and communicate with customers. You will greet customers, gather vehicle data, and guide them through maintenance recommendations with a focus on satisfaction and clear repair guidance.

Ideal candidates have high school diplomas, 2+ years of experience, and strong computer skills. The role offers a team-oriented environment, competitive benefits, and opportunities for