Automotive Service Advisor – Community‑Driven Growth

Lafontainebuickgmcannarbor

Ann Arbor (MI)

On-site

USD 45,000 - 60,000

Full time

5 days ago
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Benefits offered by this job

Competitive compensation
Employee referral
Employee discounts
Benefits package
Voluntary benefits
401(k) and employer match
Holiday savings program with employer
Paid time off
Holiday pay

Job summary

LaFontaine Automotive Group is seeking an Automotive Service Advisor in Ann Arbor to schedule service work, estimate repairs, and communicate with customers. You will greet customers, gather vehicle data, and guide them through maintenance recommendations with a focus on satisfaction and clear repair guidance.

Ideal candidates have high school diplomas, 2+ years of experience, and strong computer skills. The role offers a team-oriented environment, competitive benefits, and opportunities for

Qualifications

  • Customer-service oriented with strong problem solving.
  • Accurate documentation and repair order entry.
  • Proficient with computers and web navigation.
  • Excellent written and verbal communication skills.
  • Customer-focused and able to overcome objections.
  • Positive attitude and team player.
  • Strong collaboration and communication.

Responsibilities

  • Schedule service work and coordinate with customers.
  • Provide estimates for labor and parts; obtain approvals as needed.
  • Obtain customer and vehicle data; request payment method and signatures.
  • Test-drive and inspect vehicles; communicate repair needs clearly.
  • Maintain CSI and customer satisfaction through follow-ups.
  • Ensure repair orders are legible and accurate.
  • Keep work and customer areas clean and organized.

Skills

Problem Solving
Documentation and Repair Order Entry
Computers & Web Navigation
Written & Verbal Communication
Customer Focus
Objection Handling
Positive Attitude
Team Player
Excellent Communication

Education

High School Diploma or GED
2+ Years Experience
Prior Experience Preferred

Job description

LaFontaine Automotive Group is seeking an Automotive Service Advisor in Ann Arbor to schedule service work, estimate repairs, and communicate with customers. You will greet customers, gather vehicle data, and guide them through maintenance recommendations with a focus on satisfaction and clear repair guidance.

Ideal candidates have high school diplomas, 2+ years of experience, and strong computer skills. The role offers a team-oriented environment, competitive benefits, and opportunities for

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