Auto Service Advisor: Growth, Great Benefits & Impact

Lafontainecdjrlansing; Lansing, Northern (MI, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Referral program

Employee discounts

Benefits package

Voluntary benefits

401k match

Holiday savings

Paid time off

Holiday pay

Job summary

LaFontaine Automotive Group in Michigan seeks an Automotive Service Advisor to schedule service work and upsell additional services. You will greet customers, gather vehicle data, provide estimates, and communicate clearly throughout the repair process.

With a focus on customer satisfaction, you will maintain CSI standards, document repair orders, and follow up on progress. The company emphasizes family values, community involvement, and internal career growth.

Qualifications

• High School Diploma or GED.
• 2+ years experience.
• Professional personal appearance.

Responsibilities

• Greet customers in a timely, friendly, and professional manner. Collect basic customer and vehicle data.
• Provide labor and parts estimates and obtain customer approval.
• Maintain CSI rating and adherence to hours-per-customer-repair-order targets.
• Explain repair recommendations clearly and document instructions on the repair order.
• Follow up on repair progress and communicate changes to customers.
• Ensure proper completion and signature of repair orders and payment arrangements.

Skills

Problem Solving

Repair Order Entry

Computers & Web Navigation

Communication Skills

Customer Focus

Objection Handling

Positive Attitude

Team Player

Excellent Communication

Education

High School Diploma or GED

Job description

LaFontaine Automotive Group in Michigan seeks an Automotive Service Advisor to schedule service work and upsell additional services. You will greet customers, gather vehicle data, provide estimates, and communicate clearly throughout the repair process.

With a focus on customer satisfaction, you will maintain CSI standards, document repair orders, and follow up on progress. The company emphasizes family values, community involvement, and internal career growth.