Automotive Service Advisor - Commission & Tech

AutoNation; Fremont (CA); On-site; USD 45,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Maternity benefits

Associate discounts on vehicles, parts

YouDecide deals and discounts

DRVPNK cancer charity partnership

Job summary

AutoNation is seeking a Service Advisor in Fremont, CA to bridge service technicians and customers, explain repair recommendations, and identify upsell opportunities. You will prepare repair orders, provide clear cost/time estimates, and keep customers informed throughout the service journey.

The role emphasizes delivering an exceptional customer experience, meeting sales targets, and leveraging technology to drive vehicle safety and loyalty.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Consultative selling

Organizational skills

Technology savvy

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor in Fremont, CA to bridge service technicians and customers, explain repair recommendations, and identify upsell opportunities. You will prepare repair orders, provide clear cost/time estimates, and keep customers informed throughout the service journey.

The role emphasizes delivering an exceptional customer experience, meeting sales targets, and leveraging technology to drive vehicle safety and loyalty.