Automotive Service Advisor - Build Trust, Service Cars

Hendrick Automotive Group; Pleasanton (CA); On-site; USD 32,000 - 54,000; Full time

Job summary

East Bay BMW in Pleasanton is seeking a Service Advisor to sell, identify and document service, maintenance, and repair work for customers. You will also schedule service and communicate estimates to customers.

The role requires automotive or customer service experience, strong interpersonal skills, and reliability. Base pay is $16.90 per hour with additional commission opportunities and possible production bonuses.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards

Skills

Customer service

Communication skills

Interpersonal skills

Attendance reliability

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

East Bay BMW in Pleasanton is seeking a Service Advisor to sell, identify and document service, maintenance, and repair work for customers. You will also schedule service and communicate estimates to customers.

The role requires automotive or customer service experience, strong interpersonal skills, and reliability. Base pay is $16.90 per hour with additional commission opportunities and possible production bonuses.