Auto Service Advisor: Build Trust & Repeat Customers

Maysville and Somerset Auto Repair; Lexington (KY); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

40K–80K+ income potential

Established shop with loyal customer基地

Job summary

Maysville Auto Repair is seeking a relationship-focused Service Advisor who loves meeting new people and building lasting trust with customers. You will greet customers, explain needs clearly, and collaborate with technicians to ensure accurate estimates and transparent service experiences.

We’re looking for an outgoing, dependable teammate who can maintain a 5-star customer experience, grow the shop's car count through excellent service, and help turn first-time visitors into loyal customers

Qualifications

• Friendly, outgoing personality who enjoys meeting new people.
• Strong communication and relationship-building skills.
• Honest, dependable, and customer-focused.
• Automotive knowledge or service advisor experience preferred.
• Committed to providing a 5-star customer experience.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns.
• Build strong relationships with customers and create trust.
• Explain vehicle needs and recommendations clearly and honestly.
• Prepare accurate repair estimates.
• Communicate with technicians regarding vehicle diagnostics.
• Keep customers informed throughout the repair process.
• Help create a welcoming and positive customer experience.
• Encourage long-term customer relationships and repeat visits.
• Strive to earn new customers and build long-term customer relationships.
• Treat every customer like family.
• Strive to maintain a 5-star customer experience and rating.
• Listen to disgruntled customers, understand their concerns, and work to solve their problems.

Skills

Communication skills

Relationship-building

Customer-focused

Team-oriented

Organized

Automotive knowledge

Job description

Maysville Auto Repair is seeking a relationship-focused Service Advisor who loves meeting new people and building lasting trust with customers. You will greet customers, explain needs clearly, and collaborate with technicians to ensure accurate estimates and transparent service experiences.

We’re looking for an outgoing, dependable teammate who can maintain a 5-star customer experience, grow the shop's car count through excellent service, and help turn first-time visitors into loyal customers