Service Advisor - BMW of Tulsa

Group1 Automotive, Inc.; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & Disability Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 BMW of Tulsa is seeking an Automotive Service Advisor to join our new service center. Represent the BMW brand in a modern, high-performing environment focused on exceptional customer experiences.

The right candidate thrives in a fast-paced setting, is passionate about customer service, and can build lasting relationships. Automotive experience is a plus, and training is available for the right attitude and work ethic.

Qualifications

• Proven customer-facing sales experience required.
• Automotive background is a plus.
• Proven track record of accountability, teamwork, and initiative.
• Familiarity with CSI scores / customer surveys.
• Valid driver's license with a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specs.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow post-follow-up procedures to drive return visits and CSI.
• Comply with warranty guidelines and ensure CSI goals are met.
• Safeguard all customer, company and manufacturer information and property.

Skills

Customer service

Sales experience

Teamwork

Initiative

CSI knowledge

Valid driver license

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 BMW of Tulsa is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the BMW brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

We’re seeking someone who is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Proven customer-facing sales experience required; automotive background is a plus
• Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
• Familiarity with CSI scores/customer surveys
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

We offer...

• A Great Working Environment with the Latest State of Art Equipment
• Climate Controlled New Facility
• A Structured Career Path Leading to Management
• Great Benefits!
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.